## 07-D case study
UK charity makes all the right connections

Our client - a national charity - relies heavily on volunteers and needs its members to keep in touch easily to arrange fund-raising, collections, shop duties and special events. Now, thanks to 07-D personal numbers, key organisers can be contacted easily, so the charity functions better.

The challenge

The charity kept a list of phone numbers for its key people - but this became a problem. Some were unhappy about making their private numbers widely available. The list also became out-of-date quickly when volunteers moved home or changed duties. As a result, the charity struggled to function properly - and people became frustrated when making or receiving 'wrong number' calls.

The solution

The charity found the answer with 07-D personal numbers. It could assign these to roles - rather than to people. As people moved roles, so the 07-D number could simply be diverted to someone else... and all updated easily online. This meant the charity could hand out a new 'key numbers' list - that would never become out of date.

Business benefits

- Volunteers can contact the right organiser, first time, every time
- The charity has become more efficient and effective
- The change cost them nothing, with no sign-up or rental fees!