## {GLOS:fax} case study
Faxes by email saves solicitor's blushes

The traditional fax machine is an invaluable communications tool for one of our clients... a solicitor who works in sole practice in a busy market town. However, {GLOS:fax} has made a significant difference to his business, reducing stress and giving him extra flexibility.

The challenge

The solicitor regularly receives lengthy fax messages that need urgent attention. However, senders often find his fax number is busy, delaying what can be a time-sensitive process. To make matters worse, messages are often transmitted by mistake several times over, occupying the fax machine - and causing it to run out of paper. Worse still, these instances occur when the solicitor is away from the office.

The solution

Rather than employ someone specifically to tend his fax machine while he's away from the office, the solicitor chose {GLOS:fax}.

Business benefits

- The solicitor no longer misses a single fax message - and senders never hear the 'busy' tone
- As a result, he can improve turnaround times and enhance his reputation for customer service
- Normal fax messages arrive as before. But when the machine is busy, pages are sent to the solicitor by email instead
- When he's away on business, he changes the {GLOS:fax} options so that all messages are sent by email - direct to his laptop.