Further information

## February 2006
Support survey shames mobile giants: Eight million users unhappy

Mobile phone companies came in for hefty criticism after a study revealed that a quarter of all call centre staff handling customer enquiries are getting basic questions wrong.

The first comprehensive mobile phone network customer service report by independent comparison service OneCompare.com reveals damaging evidence against current customer service standards across the mobile phone market. A staggering 39% of mobile phone users are unhappy or dissatisfied with the level of customer service they received from their mobile provider.

Over half (58%) of mobile phone users have contacted their mobile phone customer service centre. Yet results from the report reveal evidence of unacceptably poor standards of customer service staff across networks.

One in four customer service staff even fail to answer basic tariff questions.

Source: OneCompare.com - January 2006

Fortunately, receiving quality support isn't a problem faced by customers of {SUB:company_brandname}. We are committed to answering 95% of calls within 4 rings, and 90% of issues are resolved by the same support team member who answers the call.