# Our network: Powerful, reliable and well-connected

Our network services are based in the City of London. Our systems are highly-automated, self-monitoring and highly-reliable. Because of this, we can spend more time helping you get the most from our services - and deliver new, market-leading ways to help you to succeed.

### Interconnects and carriers

Leveraging our own network capabilities and partner networks, we benefit from using six primary interconnects from a mix of Level 1 carriers and innovative companies (including BT Wholesale, BandX, Telecom 1 and Citrus), and employ technologies from Nokia, Ericsson and Telsys. Our ability to choose from alternative carriers lets us select the best quality call route and provide routing redundancy and fault tolerance.

## Driven by innovation

Our track-record proves our ability to deliver ground-breaking services, and includes several 'world-firsts'.

We've used our own GenX software to get the greatest value out of industry-leading products from other top network vendors. Developed from the outset with a focus on quality and economic efficiency, GenX offers telecoms solutions that are high-performance and competitively-priced.

In 2008 GenX was superceded by GenY, offering the economies of VOIP, backed by the reliability of instant PSTN fallback. When it comes to cost efficiency, customers really notice the difference.

Gen3 (our third generation network)
Year | Development
1995 | Gen3 launched, with Unified Messaging (voice and Fax) on UK Geographic numbers | World First
1996 | Gen3 is integrated with third party personal number systems |
1997 | Personal Number (PN) system launched. Free PN's given away. | World First
2001 | Customers are upgraded to GenX accounts, without charge. |
2004 | The last Gen3 switch is retired after nine years commercial service |
GenX (our next generation network)
Year | Development
1998 | New features planned. Development starts. |
1999 | Development ongoing. |
2000 | GenX launched, with {GLOS:voice} and {GLOS:fax}. |
2001 | {GLOS:calls} is launched - a speaker-independent voice-activated outbound dialling service. | World First
2002 | Web-driven ecommerce system for dealers introduced. |
2003 | {GLOS:switchboard} launched, with XML-scripted control system. | World First
2004 | dmAllTalk makes its debut in the voice conferencing arena. |
| {GLOS:answers}, a human answering service, is introduced with static routing. |
2005 | {GLOS:provoiceover} and {GLOS:answers} now use dynamic routing, and can use multiple call centres. | World First
2006 | {GLOS:xscript} is launched, for high-end enterprise-grade telephony. VOIP development continues. | World First
2007 | UK geographic numbers launched, and available to buy online |
2008 | Flexible price plans introduced ( {GLOS:bas} / {GLOS:pro} / {GLOS:ent} ) giving better value at high call volumes |
GenY (our IP generation network)
Year | Development
2006 | GenY comissioned, to cement our competitive position by taking advantege of VOIP economics |
2007 | Work starts on integrating IP telephony into our network infrastructure |
| DML builds bridges with partner carriers |
2008 | GenY made available to customers, who can now take advantage of VOIP trunking |

## Making life easier with 'high convenience' services

Our technologies provide extra convenience for customers, making it simple to view usage logs, read messages, check account details and pay bills. Please contact us if you want to know more about our network.