dmAnswers +44-20-7060-1234 |  |

- HomeThe controls homepage
- General SettingsMiscellaneous control options
- Answering OptionsSet how your
  calls are answered
- Message LogA full record of calls
  taken on your behalf

| +44-20- 7060-1234 |

When dmAnswers takes one of your calls we use the information you set here to determine how it is answered, and where to send notification emails and SMS messages.

| Current setting Current setting: The current setting used by dmAnswers | In Pipeline In Pipeline: Settings which are soon going to be applied | Change to Change to: Enter the new value for each field. On pressing set the system will check your entry, and display one of the following. Valid entry Potentially valid entry Invalid entry |
Company name Company name: The company name used when a dmAnswers operator answers your calls (eg. Smee Solutions) | Digital Mail | Digital Mail/dmClub |  | Company name: OK
Call return Call return: In general, say how soon you expect to be able to return a call (in working hours) (eg. 2 working hours) | 2 working hours | 2 WH |  | Call return: Please enter a valid value (in working hours)
Special reason Special reason: If there is any special reason for your inability to take calls yourself give it here (eg. staff training day) |  |  |  | Special reason: Potentially valid
Email Email: Specify the email address your messages are sent to (eg. sara@smee.co.uk) | alex@digitalmail.com | alex@digitalmail.com |  | Email: Please enter a valid email address
SMS SMS: Specify the telephone number message notification SMS's are sent to (eg. +77-777-123-456) | 07775911500 | 07775911500 |  | SMS: OK
| Set

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## The table colums

Current setting: The current setting used by dmAnswers.

In Pipeline: Settings which are soon going to be applied.

Change to: Enter the new value for each field.
On pressing set the system will check your entry, and display one of the following.
Valid entry Potentially valid entry Invalid entry

## Key to the options you can set here

Company name: The company name used when a dmAnswers operator answers your calls (eg. Smee Solutions). When a call is taken by dmAnswers, the operator will answer using the company name you specify here. This is unlikely to change very often, but if you do change your business name you can ensure that your dmAnswers service changes with you.

Call return: In general, say how soon you expect to be able to return a call (in working hours) (eg. 2 working hours). This is probably the setting that you will change the most, to suit your varying commitments and schedule.

Special reason: If there is any special reason for your inability to take calls yourself give it here (eg. staff training day). Under normal circumstances, when your call return timescale is small (a few hours) these is no need to give callers a reason why you can't talk to them. If you know you are going to be unavailable for a few days you may want to explain why, and when you will be back.

Email: Specify the email address your messages are sent to, when you are notified by email (eg sara@smee.co.uk).

SMS: Specify the telephone number message notification SMS's are sent to (eg. +44-777-123-456). SMS (text) messages are sent whenever a caller leaves a message with dmAnswers. This number you specify will usually be your mobile number, but can be any number which supports SMS messaging.

# Further information and assistance

dmNotes: Consult our full user guide for more details
dmSupport: Contact our helpdesk with a technical enquiry, a question or your comments