0870 Number
Although not as expensive as many support numbers, this number earns the company revenue towards running costs and deters time-wasting calls.
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{GLOS:connect}
This business-grade call-forwarding services allows them to forward calls to their local landline for free.
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{GLOS:voice}
Calls can be forwarded to their mobile phone. Callers could also leave messages that the team can access via phone or email.
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{GLOS:switchboard}
Callers are given the choice to speak to up to 9 different departments, suggesting a much larger company.
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{GLOS:provoiceover}
A professional voice actor records the greetings, presenting a corporate image.
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{GLOS:xscript}
The company were quoted £75K for a PBX telephone network - but found {GLOS:xscript} gave them full functionality at a fraction of the price. The CLI of corporate callers are recorgnised, so their calls are diverted automatically to the corporate team. Any customer can key in their order number (by phone or PC) to track deliveries remotely 24-7, saving the company from hours spent handling enquiries.
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